Terms of Service

These Terms of Service ("Terms") are a binding agreement between Agentzi B.V., a company incorporated in the Netherlands ("Agentzi", "we", "us", or "our"), and the person or organization that accesses or uses our services ("Customer", "you").

The Terms govern: (a) the public marketing website at https://www.agentzi.com ("Website"); and (b) the Agentzi workplace application at https://app.agentzi.com and related authenticated experiences ("Platform"), including organization workspaces, human and AI employee features, projects, goals, inbox, integrations, billing and work-budget controls, demo access, and features we release over time.

By creating an account, accepting an invitation, clicking through a magic sign-in link, using the demo, or otherwise accessing the Website or Platform, you agree to these Terms. If you accept on behalf of an organization, you represent that you have authority to bind that organization. If you do not agree, do not use our services.

Our Privacy Policy, Cookie Policy, pricing pages, and any order form or enterprise agreement you sign with us are incorporated by reference. If an enterprise agreement conflicts with these Terms on a specific point, that agreement controls for your organization.

• Account means a registered identity used to access the Platform, typically tied to an email address and one or more organization memberships.
• Tenant or Organization means an isolated company workspace with its own members, settings, data, and entitlements.
• User means an individual who accesses the Platform under a Customer Account, including owners, admins, and members.
• AI employee means an automated agent configured within a Tenant to perform work on behalf of the Customer, subject to permissions, budgets, and policies set by the Customer.
• Customer Data means data, content, files, messages, configuration, and other materials that Customer or its Users submit to or generate within the Platform, excluding aggregated or de-identified usage data that cannot reasonably identify Customer.
• AI Output means text, suggestions, drafts, summaries, code, or other material produced by AI features in response to prompts or Customer Data.
• Work budget means usage limits, credits, caps, or consumption meters applied to AI work, integrations, or related billable units for a Tenant or subscription plan.
• Subscription means a paid or trial plan that grants access to Platform features for a defined term.

The Platform is intended for business use. Users must be at least 16 years old (or the minimum age required in their jurisdiction to consent to online services). The Platform is not directed at children.

Account registration and invitations

Access is typically invitation-based or provisioned through your organization's administrator. You must provide accurate account information and keep it updated. You are responsible for all activity under your Account and for safeguarding credentials, magic links, and devices used to access the Platform.

Magic link and email sign-in

We may authenticate you via email magic links or similar passwordless methods. Magic links are single-use credentials. Do not forward them. We may rate-limit sign-in attempts to protect the service.

Optional social and enterprise login

Where enabled, you may sign in using third-party identity providers (for example Google or Microsoft). Your use of those providers is also subject to their terms and privacy policies.

Demo access

We may offer a read-only or limited interactive demo (including via https://app.agentzi.com/demo) with mock data. Demo environments are not production systems. Do not submit real personal data, secrets, or regulated information in a demo unless we explicitly allow it in writing.

Agentzi provides a company operating layer where human teams and AI employees collaborate inside a Tenant: structure (projects, goals, departments), communication (inbox and related channels), work tracking, integrations with third-party tools, analytics, and administrative controls. Features may be labeled beta, preview, or coming soon on the Website.

We develop the Platform in phases. Marketing descriptions illustrate direction and may differ from the live product. Unless agreed in a separate written SLA, we do not guarantee that any particular feature will be available at a specific time or without change.

We may modify, suspend, or discontinue parts of the Website or Platform with reasonable notice where practicable. We may perform maintenance that temporarily affects availability.

• Configure Tenant settings, roles, permissions, and AI employee scopes appropriately for your organization.
• Ensure Users comply with these Terms and applicable law.
• Review AI Output before relying on it for decisions that affect people, finances, health, safety, or legal rights.
• Maintain your own backups or exports of Customer Data where required for your business continuity.
• Ensure you have all rights and consents needed to submit Customer Data to the Platform, including for AI processing.
• Use integrations and third-party connections only with accounts and data you are authorized to access.

You are responsible for the security of devices and networks you use to access the Platform outside our control.

You must use the Website and Platform lawfully and in line with these Terms. Without limiting the foregoing, you must not:

• Access another Tenant's data without authorization or attempt to bypass tenant isolation, row-level security, or access controls.
• Probe, scan, or test vulnerabilities except with our prior written permission.
• Use the Platform to distribute malware, spam, phishing, or unlawful content.
• Reverse engineer, scrape, or harvest the Platform except as permitted by applicable law or our APIs.
• Misuse AI features to generate unlawful, harassing, discriminatory, or infringing content, or to impersonate individuals without disclosure where required.
• Use the Platform to build or train a competing product using non-public elements of our service.
• Interfere with or overload the infrastructure (including excessive automated requests).
• Violate export control, sanctions, or anti-bribery laws.

We may investigate violations and remove content, restrict features, or suspend Accounts. We may report unlawful activity to authorities where required.

AI features are probabilistic. AI Output may be inaccurate, incomplete, biased, or unsuitable for your purpose. AI employees act only within permissions and budgets you configure; they are not human workers and do not replace professional advice (legal, medical, financial, or otherwise).

• You are solely responsible for how AI Output is used, published, or acted upon in your organization.
• You must implement human review for high-risk use cases and regulated domains.
• You must inform your own users and data subjects about AI processing where required by law.
• Work budget and usage limits may throttle or block AI work when limits are reached; unused allowances may expire according to your plan.

We may use third-party model providers to deliver AI features. Their terms may apply to your use of those models. We do not guarantee that AI Output is unique or free of third-party intellectual property claims.

As between you and Agentzi, you retain ownership of Customer Data. You grant Agentzi a worldwide, non-exclusive license to host, copy, transmit, display, and process Customer Data solely to provide, secure, maintain, and improve the Platform, enforce these Terms, comply with law, and as described in our Privacy Policy.

You represent that you have obtained all necessary rights and consents for Customer Data and that its processing through the Platform will not violate third-party rights or applicable law. Do not submit special-category data (for example health data) or payment card data unless we have agreed in writing to appropriate controls.

You may export Customer Data using features we make available. After termination, we may delete Tenant data according to our retention schedule unless law requires longer storage.

Agentzi and its licensors own the Platform, Website, software, branding, documentation, and all related intellectual property, except Customer Data and AI Output owned by you as described above.

Subject to your compliance with these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Platform for your internal business purposes during your Subscription term.

If you provide feedback or suggestions, you grant us a perpetual, royalty-free license to use them without restriction or compensation.

The Platform may link to or integrate with third-party products (email, cloud infrastructure, AI model APIs, analytics, payment processors, and collaboration tools). Third-party services are governed by their own terms. Agentzi is not responsible for third-party services you enable.

We use subprocessors to operate the service (for example hosting, email delivery, and AI inference providers). A current list is available on request at privacy@agentzi.com and may be updated from time to time. Where we process personal data on your behalf as a processor, a Data Processing Agreement ("DPA") applies when required by law or when you execute one with us.

Our Privacy Policy explains how we collect and use personal data. To the extent Agentzi processes personal data on your behalf in the Platform, the DPA (available on request at privacy@agentzi.com) governs that processing where applicable law requires it.

You are the controller for most Customer Data about your employees and customers. You must provide appropriate notices and obtain lawful bases for processing you direct through the Platform.

Paid plans, seat counts, AI work budgets, and overage rules are described on our pricing pages or in an order form. Fees are quoted exclusive of VAT and other taxes unless stated otherwise. You authorize us or our payment partner to charge applicable fees.

Unless required by mandatory consumer law or stated in your order form, fees are non-refundable. Failed payments may lead to suspension. Work budget units are consumption rights, not property, and may expire according to plan rules.

We may offer simulated or test payment flows in non-production environments. Those flows do not create binding charges.

Each party may receive confidential information from the other. The receiving party will use reasonable care to protect it and use it only to perform under these Terms. Exclusions apply to information that is public, independently developed, or rightfully received from a third party without duty of confidentiality.

We implement technical and organizational measures appropriate to the nature of the service, including tenant isolation, access controls, encryption in transit, and logging. No method of transmission or storage is completely secure. You must notify us promptly at legal@agentzi.com if you suspect unauthorized access to your Account or Tenant.

THE WEBSITE AND PLATFORM ARE PROVIDED "AS IS" AND "AS AVAILABLE". TO THE MAXIMUM EXTENT PERMITTED BY LAW, AGENTZI DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT UNINTERRUPTED OR ERROR-FREE OPERATION OR THAT AI OUTPUT WILL BE ACCURATE OR RELIABLE.

Mandatory consumer rights under applicable law remain unaffected where they apply to you.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, AGENTZI AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING FROM OR RELATED TO THESE TERMS OR THE SERVICES.

OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING IN A TWELVE (12) MONTH PERIOD WILL NOT EXCEED THE GREATER OF (A) AMOUNTS YOU PAID TO AGENTZI FOR THE PLATFORM IN THAT PERIOD OR (B) ONE HUNDRED EUROS (EUR 100), EXCEPT WHERE LIABILITY CANNOT BE LIMITED UNDER MANDATORY LAW (INCLUDING FOR DEATH OR PERSONAL INJURY CAUSED BY NEGLIGENCE, OR FRAUD).

You will defend, indemnify, and hold harmless Agentzi from claims, damages, and costs (including reasonable legal fees) arising from Customer Data, your use of AI Output, violation of these Terms, or violation of law or third-party rights, except to the extent caused by our gross negligence or willful misconduct.

These Terms apply while you use the services. You may stop using the Platform at any time. We may suspend or terminate access for material breach, risk to the service, non-payment, or legal requirement.

Upon termination, your license ends. Sections that by nature should survive (including intellectual property, confidentiality, disclaimers, limitation of liability, and governing law) will survive.

These Terms are governed by the laws of the Netherlands, without regard to conflict-of-law rules. The courts of Amsterdam, the Netherlands, have exclusive jurisdiction, unless mandatory consumer protection rules require otherwise.

Before filing a claim, the parties will attempt in good faith to resolve disputes by contacting legal@agentzi.com. EU businesses may also use the European Online Dispute Resolution platform.

We may update these Terms by posting a revised version on the Website and updating the "Last updated" date. Material changes will be communicated through the Platform or email where appropriate. Continued use after the effective date constitutes acceptance. If you disagree, you must stop using the services.

Agentzi B.V.
Legal inquiries: legal@agentzi.com
General: hello@agentzi.com